Iasis Healthcare was experiencing a variety of problems with their Oracle Business Intelligence configuration and reporting. Support tickets were not being resolved quickly, and user confidence in the system was being eroded. Without user participation and a high performing system, Iasis would not be able to recoup their investment or be able to make informed business decisions critical to their success.
Through our team based approach, Human Capital Professionals was were able to fix the issues and reestablish trust in the system. We recreated the Business Object Reports in OBI and fixed known BO reporting issues through our customization. Because we can scale project participation as needed, all help tickets were able to be resolved within 24 hours.
With user confidence restored and reporting performing optimally, the HR department was able to refocus their energy on their core responsibilities, not managing their software.